Returns & Refunds

Simple, hassle-free returns for genuine issues

Return Window

You may return most unused items within 30 days of delivery, provided they are unused, uninstalled, in original packaging, and in resaleable condition, along with proof of purchase (order number or receipt).

Items That Cannot Be Returned

Opened Oils & Chemicals

Once seal is broken, cannot be resold

Fitted/Installed Parts

Cannot confirm fault-free once fitted

Electrical Components

Once wired in, non-returnable unless faulty

Custom or Special-Order Parts

Ordered specifically for your vehicle

Ordered the Wrong Part?

Important: As we currently don't have an automated VRM or make/model/year lookup, please message us your vehicle registration number before ordering or returning a part, so we can manually confirm compatibility and avoid unnecessary returns.

Faulty or Damaged Items

If an item arrives faulty or damaged, contact us within 2 Days of delivery with photos of the item and packaging. We'll arrange a replacement, repair, or full refund, including return postage.

How to Start a Return

Step What to Do
1 Email info@gtmotorpart.co.uk or use our Contact Us page with your order number
2 We'll confirm return eligibility and send return instructions
3 Send the item back in its original packaging with proof of purchase

Refund Timescale

Once we receive and inspect your return, refunds are processed within 7 Business Days to your original payment method.

Not sure if your part is right for your vehicle?

Message us your registration number →